Refund Policy
At Pour Decision – For Fun Parties, we want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to make it right.
1. Eligibility for Refunds
Refunds are available for items that meet the following conditions:
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The product was purchased directly from our official store or authorized sellers.
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The item is returned within 30 days of delivery.
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The product is unused, unopened, and in its original packaging.
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You provide proof of purchase (receipt or order confirmation).
2. Non-Refundable Items
We do not offer refunds for:
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Opened or used games
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Personalized, customized, or promotional items
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Digital/downloadable content
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Gift cards
3. Damaged or Defective Products
If your game arrives damaged or defective, please contact us within 7 days of delivery
Include your order number and clear photos of the damage.
We will offer a replacement or full refund (including shipping, if applicable).
4. Refund Process
Once your return is received and inspected, you’ll receive an email confirming whether your refund has been approved or denied.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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You’ll receive a confirmation email once the refund has been processed.
5. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or credit card account again.
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Contact your bank or payment provider—it may take additional time before your refund is officially posted.
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If you’ve done this and still haven’t received your refund, please contact us
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Shipping fees are non-refundable.
